Terms and Conditions

Terms and Conditions of D Broidery (Pty) Ltd

Introduction

These terms and conditions (“Terms and Conditions”) govern your use of the website dbroidery.com (“Website”) and your relationship with D Broidery (Pty) Ltd (“D Broidery,” “we,” or “us”). Please read these Terms and Conditions carefully before using the Website. By accessing or using the Website, you agree to be bound by these Terms and Conditions.

General Conditions

D Broidery is an embroidery company that provides customized embroidery services. By using our Website and purchasing our products, you agree to comply with these Terms and Conditions. We reserve the right to modify these Terms and Conditions at any time, and your continued use of the Website following any such modification constitutes your agreement to be bound by the modified Terms and Conditions.

Products

D Broidery offers a wide range of customized embroidery products that are made to order. Our products are available for purchase through our Website. All prices are in South African Rand (ZAR) and include VAT.

Orders

By placing an order on our Website, you agree to be bound by these Terms and Conditions. All orders are subject to acceptance by D Broidery and availability of the requested products. We reserve the right to refuse or cancel any order at any time, for any reason.

Payment

All payments for products must be made at the time of purchase. We accept payment via credit card, debit card, and bank transfer. All payments are processed securely through our third-party payment processor.

Refund and Returns

We are committed to providing high-quality products and exceptional customer service. If you are not satisfied with your purchase, please refer to our Refund and Returns Policy, which can be found at https://www.dbroidery.com/refund-returns/. Our policy outlines the conditions under which we will accept returns and process refunds.

Indemnity and Waiver

By using our Website and purchasing our products, you agree to indemnify, defend, and hold harmless D Broidery, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs, and expenses arising out of or related to your use of the Website or your purchase of our products. You also waive any and all claims you may have against D Broidery and its affiliates arising out of or related to your use of the Website or your purchase of our products.

Privacy Policy

D Broidery is committed to protecting your privacy. Please refer to our Privacy Policy, which can be found at https://www.dbroidery.com/privacy-policy/, for information on how we collect, use, and disclose your personal information.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any dispute arising out of or related to these Terms and Conditions shall be resolved exclusively in the courts of South Africa.

1. Prices include VAT and are subject to change without prior notice.
2. No returns if garment is printed and embroidery, please ensure garments are thoroughly checked before altering.
3. Customers must ensure that orders collected / delivered are checked for accuracy before accepting goods as discrepancies cannot be rectified later.
4. Please note: Garments comprised either wholly or partly of cotton are not suitable for applications where garment is exposed to excessive sunlight and/or perspiration, as this will result in fading.
5. Where orders are delivered to a third party (printer / embroiderer) customers must please advise the third party to check for discrepancies before any value is added to the product as faulty units cannot be replaced once work (printing / embroidery) has been added to the product.
6. For customer convenience, orders can be placed online.
7. Payment terms are strictly: Electronic Funds Transfer / Credit Card.
8. For full terms and conditions please refer to www.dbroidery.com/terms-conditions.

Contact Us

If you have any questions or concerns about these Terms and Conditions or our products, please contact us at support@dbroidery.com.